The Cuddly Hippo - Policies.

SHIPPING:

We charge a flat $5.00 shipping fee on all orders, no matter how many items are ordered.

Virginia residents have the option of picking up their order at Kiosk 12 at MacArthur Mall in downtown Norfolk, Virginia.

We ship only to locations in the United States at this time and ship via standard ground rate through the United States Postal Service. We ship in 24-48 hours (except weekends) and your shipment should arrive in 3-5 business days. You may choose a faster service on check-out of next day, 2-day, or priority mail for an additional charge. If you have special handling wishes, please contact us via e-mail to make those arrangements and for specific shipping costs.

RETURN POLICY:

All sales are final. As we deal with new baby clothing, it is our desire to handle the clothing as little as possible. As such, clothing returns are accepted with certain restrictions. Clothing may be returned only if not worn, not washed, and not damaged. The item(s) must be returned with a copy of the original invoice.

If you are not 100% satisfied with the product you ordered, we offer a 15-day money-back guarantee on all approved items offered on our web site. We will gladly refund all of your money back minus the shipping and restocking fee, or you may choose to receive a credit for future purchases or a gift card. If you received one of our clothing items as a gift, a gift card will be issued to you instead of money back.

Personalized items, gift baskets/bags, plush toys, bath and skin care items are not returnable.

RETURNS:

To get instructions for returns, please fill out our returns form. Furnish the invoice number, which item you wish to return, and the reason for the return. We will e-mail you back with instructions.

DAMAGED ITEM:

If you have received an item that was damaged, please e-mail: tasha@thecuddlyhippo.com. Please furnish the invoice number and which item was damaged. We will e-mail you back with instructions.

OUR COMMITMENT TO PRIVACY:

Your right to privacy is very important. We at The Cuddly Hippo recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner with that information. We believe this information should only be used to help us provide you with better service. We have a policy in place and utilize procedures to protect your personal information.

What do we collect:

In general, when you visit our web site and access information you remain anonymous. We collect only the e-mail addresses of visitors who volunteer the information.
We also collect the e-mail addresses of those who communicate with us via e-mail. These addresses are for e-mail correspondence only, and are not shared with outside parties.
We also collect information on pages that customers access, and any information volunteered by customers such as name, address, and credit card information. We request this information when you place an order with us online.
We also collect information that customers provide to The Cuddly Hippo about other customers. This occurs when a customer sends a gift. To complete a gift request, we need the person's name and address. We use the information provided only to ship the product and confirm delivery. This information is not shared with outside parties except to the extent necessary to complete the order.

We collect personal information for 2 reasons:

1. Ordering Products

When ordering a product from TheCuddlyHippo.com, we request shipping information such as your name, street address, e-mail address, and telephone number. This information will remain confidential and will only be used to ship you your product. We also request billing information. You may choose whether to submit your billing information with a credit card number over the Internet or by postal mail with a personal check. When ordering by postal mail, this process will take longer to receive your product(s). Your billing information in any case will remain confidential and will only be used to process your request.

2. Submitting Feedback

If you have a question or concern, you may submit feedback via our Contact Us page. We request your name and e-mail address in order to respond to your comments. It is important to remember that e-mail is not considered secure and at no time should credit card information be included in an e-mail inquiry. Information received in an e-mail will not be shared with 3rd parties or used for other purposes.

OUR COMMITMENT TO DATA SECURITY:

If you choose to submit your billing information online, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect online.

OUR COMMITMENT TO CHILDREN'S PRIVACY:

Protecting the privacy and ensuring the safety of children is very important to us at The Cuddly Hippo. In accordance with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to The Cuddly Hippo for any purpose without prior verifiable parental consent, we will delete his or her information from our files. If those under the age of 13 wish to order a product, we ask that their parents or young adults over 13 order products for them.

DISCLAIMER:

Skin care, bath care, and sun care product information offered is intended for educational purposes only. No statements have been evaluated by the FDA.

The Cuddly Hippo assumes once an order has been placed that private information has been submitted voluntarily. Therefore, our customers will assume full responsibility to monitor that private information and report any breach to the proper private or governmental authorities.

PRICING:

The Cuddly Hippo reserves the right to change prices without notice and correct any typographical errors.

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